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IN THE INSTANCE OF A LIFE THREATENING CONDITION  ie POSSIBLE HEART ATTACK, SEVERE DIFFICULTY BREATHING, A STROKE OR A SERIOUS ACCIDENT PLEASE DIAL 999 AND REQUEST AN AMBULANCE  


WHEN A BRANCH SITE IS CLOSED

When a branch site  is closed during the day, your call will be automatically transferred to the other site without the need to re-dial.  This will enable you to talk to a member of our staff.

If you do call the Alderton and Orford Surgeries when closed your call will transfer directly to the NHS111 Out of Hours service if you continue to hold. Please do not call at night or weekends unless it is really necessary.



WHEN THE SURGERY IS CLOSED 

PLEASE CALL  NHS OUT OF HOURS SERVICE ON  111

In the case of urgent need when the practice is closed you can call NHS111 to speak to a triage nurse. 

If you contact NHS 111 you may be given telephone advice, or offered a consultation at the primary care centre or if genuinely unable to travel a visit at home.  


 Wellbeing Suffolk Service Freephone 0300 1231781


 Samaritans Freephone 116 123


GP+ APPOINTMENTS
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via the practice reception during our usual opening hours. Please note patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation. You will receive a booked appointment and will be seen by a  local GP or nurse who will have access to your medical records (once consent is given).

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website