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How To Book An With A GP or Nurse Practitioner

The Peninsula Practice is open from 8.00am to 6.30pm weekdays for you to make an appointment with the Nurse, Health Care Assistant, Physiotherapist etc.

To make a Nurse Practitioner or Doctor Appointment please telephone the surgery between 8.00am and 4.00pm on the same day you would like to speak to/ see a doctor. 

Our Care Navigators will ask you the reason for your call in order for them to direct you to the most appropriate health care professional. 

If you do require an appointment your name will be added to the 'call back' list for the clinician available that day, they will then contact you that same day.

If the clinician thinks that you need to be seen face to face they will then arrange an appointment for you to be seen at a time that suits you. 

If you would like the clinician to call you back at a certain time please let us know. Our workload changes throughout the day and can be unpredictable, so a call back time cannot always be guaranteed, but we will always try to accommodate this. 

After 4.00pm our appointment system switches over to URGENTS ONLY. Please do not call for a Nurse Practitioner or Doctor appointment after this time unless it is a genuine medical urgency that cannot wait until the next day. 


Urgent Appointments

In a serious emergency call 999 or go straight the nearest A&E department. If you become ill after 4.00pm you should contact the surgery and speak to the receptionist explaining the nature of the problem. You may then be added to the urgent callback list, a doctor will call you and may offer you an urgent appointment if appropriate. Urgent appointments are not for repeat prescriptions, on-going conditions or the issuing of sick notes.


Nurse and Health Care Assistant Appointments

Nurse and Health Care Assistant appointments can be booked up to three months ahead of time.


What is a Care Navigator?

Deben Health Group (DHG) has been supported through the NHS England “Releasing Time for Care Programme”.  This has helped colleagues from other practices to explore different ways of working that will improve how practices provide services, both directly to patients and “behind the scenes".

Deben Health group has agreed that one of the most important areas to review is how patients are “signposted “ as efficiently as possible, to the right person in the practice, or in some cases to another medical professional outside of the practice . This has involved ALL receptionists being trained as Care Navigators to be able to have the right conversations with you, so that they can book you in with the best person to help you.  It will also mean that GP practices have more information about services outside of the surgery which will be able to help some patients with specific needs, perhaps better than people at the surgery can.

Care Navigation provides patients with a first point of contact which directs them to the most appropriate source of help. Receptionists acting as care navigators ensure our patients are booked with the right person the first time.
Reception staff are trained and have access to a directory of information about services, in order to help them direct patients to the most appropriate source of help or advice. This may include services in the community as well as within the practice.  DHG are currently using Suffolk InfoLink www.Suffolk.gov.uk/infolink as our local directory for patients.

Benefits for practices:

This innovation frees up Health Care Team time, releasing about 5 per cent of demand for clinical consultations in most practices. It makes more appropriate use of each team member’s skills and increases job satisfaction for receptionists.

Benefits for patients:

•  It is easier for patients to get an appointment with the GP when they need it, and shortens the wait to get the right help. Seen by  the  right person, thereby getting treated quicker
•  Improved understanding of their condition
•  Increased awareness of available services
•  Encourages positive behavior change and self-care
•  Assists with the reduction of anxiety
•  Helps to improve the overall experience of health care

If you have found the service beneficial please complete one of our Friends & Family forms in the surgery.


GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our usual opening hours. Please note patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation. You will receive a booked appointment and will be seen by a  local GP or nurse who will have access to your medical records (once consent is given).

 


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