Making an Appointment with A GP or Nurse Practitioner
The Peninsula Practice operates a Triage Appointment System. Patients are requested to telephone the surgery on the morning of the day that they would like to speak to a Clinician. Our Reception Care Navigators will answer incoming telephone calls and ask for relevant information in regards to the reason for the call. They will then, using their Care Navigation training, help you determine which health professional (or service) would be appropriate, based on information provided.
Using agreed clinicial protocols; the Reception Care Navigator will add your name to the call-back list if you need to speak to one of the our GP's or Nurse Practitioners.
You will then receive a telephone call from a GP or Nurse Practitioner within two hours. If it is felt that you need to be seen face-to-face, an appointment time will be agreed with you to attend the surgery.
Nurse and Health Care Assistant Appointments
Nurse and Health Care Assistant appointments can be booked up to three months ahead of time.
What is a Care Navigator?
Deben Health Group (DHG) has been supported through the NHS England “Releasing Time for Care Programme”. This has helped colleagues from other practices to explore different ways of working that will improve how practices provide services, both directly to patients and “behind the scenes".
Deben Health group has agreed that one of the most important areas to review is how patients are “signposted “ as efficiently as possible, to the right person in the practice, or in some cases to another medical professional outside of the practice . This has involved ALL receptionists being trained as Care Navigators to be able to have the right conversations with you, so that they can book you in with the best person to help you. It will also mean that GP practices have more information about services outside of the surgery which will be able to help some patients with specific needs, perhaps better than people at the surgery can.
Care Navigation provides patients with a first point of contact which directs them to the most appropriate source of help. Receptionists acting as care navigators ensure our patients are booked with the right person the first time.
Reception staff are trained and have access to a directory of information about services, in order to help them direct patients to the most appropriate source of help or advice. This may include services in the community as well as within the practice. DHG are currently using Suffolk InfoLink www.Suffolk.gov.uk/infolink as our local directory for patients.
Benefits for practices:
This innovation frees up Health Care Team time, releasing about 5 per cent of demand for clinical consultations in most practices. It makes more appropriate use of each team member’s skills and increases job satisfaction for receptionists.
Benefits for patients:
• It is easier for patients to get an appointment with the GP when they need it, and shortens the wait to get the right help. Seen by the right person, thereby getting treated quicker
• Improved understanding of their condition
• Increased awareness of available services
• Encourages positive behavior change and self-care
• Assists with the reduction of anxiety
• Helps to improve the overall experience of health care
If you have found the service beneficial please complete one of our Friends & Family forms in the surgery.
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our usual opening hours. Please note patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation. You will receive a booked appointment and will be seen by a local GP or nurse who will have access to your medical records (once consent is given).