Wellbeing Support Coronavirus/Covid 19

HealthWatch Suffolk

Healthwatch Suffolk is an independent organisation, here to help you to get the best out of health and social care services in Suffolk; improving them today and helping to shape them for tomorrow

In addition to ensuring that the voices of service users, patients and the public are heard by decision makers within health and social care, we also provide an information and signposting service to the public about accessing health and social care services.

This means that we will give the you the contact details for a range of services that best supports your request. You will then need to contact those organisations yourself.

We can give you information about choices you have with regard to where you might get help in relation to your health, social care and wellbeing needs.

We can put you in touch with sources of information on NHS and social care services in Suffolk.

We can give you information about what to do when things go wrong and you don’t understand how to make a complaint.

Our service is not supported by trained clinicians or health and care professionals. It means that we cannot offer advice on clinical matters. 

We are not a part of the NHS or Suffolk County Council

You can contact us Monday to Friday (9AM until 5PM) with your query as follows:

Onelife
Immunisation Advice

Suffolk Domestice Abuse Helpline

Are you concerned about domestic abuse during this time.

When it is safe to do so call  0800 9775690

Suffolk Domestice Abuse Helpline - Freephone 24/7

Safeguarding Is Everyone's Business

No child or adult should be made to feel unsafe. Everyone has a right to be safe from harm and abuse. All of us have a role to play in safeguarding, never more so than during Covid-19.

Please click on following link to find out how you can help protect children from abuse and neglect:    tacklechildabuse.campaign.gov.uk

Please click on following link to find out how you can help protect adults from domestic abuse:  

www.gov.uk/guidance/domestic-abuse-how-to-get-help

 

24/7 Mental Health Helpline

Norfolk and Suffolk NHS Foundation Trust (NSFT) has set up a 24/7 helpline offering immediate support for mental health difficulties during the coronavirus pandemic.

It is available to members of the public of any age, regardless of whether they are an existing NSFT service user. 

The helpline is available on 0808 1963494

Callers will hear a recorded message instructing them to press either 1 or 2, depending on whether they are a professional or member of the public, and will then be connected to a mental health practitioner.

New Cancer Helpline

Patients with cancer can access support when they need it thanks to a new dedicated helpline being launched by East Suffolk and North Essex Foundation Trust. The ESNEFT Cancer Support Helpline is for anyone with a cancer diagnosis who has questions about their care and has been developed in response to the Coronavirus (COVID-19) outbreak. The helpline is being staffed on both the Ipswich and Colchester hospital sites by experienced and skilled staff from 10am to 4pm Monday to Friday, but it is hoped it may become a seven-day service.

If patients call with a clinical query, the call handler will either signpost the patient to their own clinical team, or they will ask the team to contact the patient directly, or they may be able to answer the question themselves. Patients who fall unwell while on chemotherapy should call the number listed on their chemotherapy alert cards – at Ipswich this will be via the Acute Oncology Service.

Ipswich cancer patients can call the ESNEFT Cancer Support Helpline on 01473 703008.