Community Support Coronavirus/Covid -19

Coastal Accessible Transport Service (CATS)

CATS is a community transport operator providing Demand Responsive Bus Service, Door to Door Services, Community Car scheme and Group hire for non-profit organisations. 

All vehicles are wheelchair accessible and services are open to anyone who suffer with a disabilty, isolation due to mobilty impairment or not being able to access public services. 


CATS are currently not able to provide their community car service due to Covid 19 but they are still able to cover these journeys in their own MPV vehicle subject to volunteer availability at the same cost as their car service 45p per mile, so anyone with medical appointments at Ipswich Hospital will be able to use this service (cost £25.20 wait & return)

These prices can vary depending on the pick-up point.

CATS transport to Orford Surgery  can be offered either via the MPV  (Wait & Return Cost £14.85 ) or the rural bus service (return fare cost £8.75 Booked times) or to Landseer Road Surgery in Ipswich at a cost of £27.90 (wait & return).


All services are pre-bookable. For more information please call 01728 830516 

Red Cross Ipswich

Red Cross Ipswich offer a service to drive people to face to face appointments at Ipswich Hospital.  If you would like to use this service you must be able to access a four wheel drive vechicle.

For more information please phone 07834 496772 


Support In the Community

The following local community groups and organisations have offered support to help vunerable people within our community during this time of uncertainty. 

Aldeburgh Good Neighbour Scheme

Our services cover those living in the IP15 postal code.

We anticipate that there will be a big requirement now for shopping for those in need.

Many of our calls are for advice on subjects such as care for the elderly and infirm.

Where we cannot help, we refer these enquiries onto the appropriate services and agencies.

We have a mobile telephone number 0777303 1064 and we advertise that the phone is manned by a Duty Co-ordinator from 9.00am to 5.00pm Monday to Friday.

All requests for our services must come through the AGNES phone 07773 031064.

Aldringham cum Thorpe Good Neighbour Scheme

To contact Aldringham cum Thorpe Good Neighbour Scheme please phone 07521 047 843 and leave a message a volunteer will call you back.

If you don't hear back within 24 hours, please call Pippa McLardy on 01728 454565.

Iken Parish Council

Iken Parish Council looks after all of its own residents.  They have systems in place to help each other with all their needs – shopping, medication, healthcare etc.  They have personal contact with everyone. For more information please call Lorraine Lloyd 01728 602348

Leiston Good Neighbour Scheme

Leiston Good Neighbour scheme offers support and help to those in need. Please call 07724 777465 or email



Rendlesham Good Neighbour Scheme

Rendlesham Good Neighbour Scheme have put in place a scheme to fetch groceries & essentials for anyone having to self-isolate. Simply call 07486 551 004 & they will call you back to discuss your needs.

Rendlesham Good Neighbour Scheme normally covers Rendlesham Parish but they  are happy to cover surrounding areas if you do not have access to a Good Neighbour Scheme.

Shottisham Community Support

Shottisham Community is offering support and help for those in need for more information please call Patricia Southgate 01394 410110 or email her at 

Snape Good Neighbour Scheme

Snape Village offer a Good Neighbour Scheme for more information please call 07541 754426 

Sudbourne Good Neighbour Scheme

To contact Sudbourne Good Neighbour Scheme 07860 307887  or 01394 459772

At My Bedside

East Suffolk & North Essex NHS Foundation Trust has collaborated with Suffolk Family Carers charity to introduce a scheme called At My Bedside to allow patients and their friends and families to stay in touch during their hospital stay. As soon as a patient is taken into hospital, staff are able to identify what is in place for the person to be touch with those people who are most important to them. Volunteers managed by Suffolk Family Carers will then speak to family members about any specific support needs they may have. Anyone interested in the scheme can contact the charity’s team on or 01473 835477.

Suffolk Resilience Help Line

Suffolk Resilience Help Line is there for people across Suffolk to access information or support relating to debt, benefits, housing or employment. The phoneline, 0800 068 3131, is open from 9am to 5pm Monday to Friday.