Appointments

Opening Times

Please select a site

Urgent Appointments

In a serious emergency call 999 or go straight to the nearest A&E department. If after 16.00pm you become ill,  you should contact the surgery and speak to the Care Navigator explaining the nature of the problem. You may then be added to the urgent callback list, a doctor will call you and may offer you an urgent appointment if appropriate. Urgent appointments are not for repeat prescriptions, on-going conditions or the issuing of sick notes.

How to Book An Appointment with GP or Nurse Practitioner

The Peninsula Practice is open from 8.00am to 6.30pm weekdays for you to make an appointment with the Nurse, Health Care Assistant, Physiotherapist etc.

To make a Nurse Practitioner or Doctor (Clinician) appointment please telephone the surgery between 8.00am and 4.00pm on the same day you would like to speak to a clinician. 

Our Care Navigators will ask you the reason for your call in order for them to direct you to the most appropriate health care professional. 

If you do require an appointment your name will be added to the 'call back' list for a clinician available that day, they will then contact you the same day.

If the clinician thinks that you need to be seen face to face they will then arrange an appointment for you to be seen by them. 

Our workload changes throughout the day and can be unpredictable, so a call back time cannot always be guaranteed. But we will always try to accommodate your request if workload permits.

After 4.00pm our appointment system switches over to URGENT APPOINTMENTS ONLY. Please do not call for a Clinician appointment after this time unless it is a genuine medical urgency that cannot wait until the next day. 

If there are no appointments available at the surgery when you call the Care Naviagitor may offer you an appointment with GP+ our out of hours service. 

You can also book appointments online via our website, please see link below. 

 

Trainee GP Appointments

The Peninsula Practice has been approved as a training practice by the East of England Deanery whereby qualified doctors who choose general practice as their speciality will train alongside our GP's.

You may be offered an appointment with trainee GP's who will always be under close supervision of one of our GP's .

Nurse and Health Care Assistant Appointments

Nurse and Health Care Assistant appointments can be booked up to three months ahead of time.

 

eConsult

eConsult is available via our website.  It enables patients' to seek online advice from a clinician at their surgery. It also gives patients' the option of requesting general or administrative advice. Plus eConsult offers self help information from the NHS and advice or help from appropriate local services.

To access this service please click on the image opposite.

GP+ Appointments

Suffolk GP+ is for people who urgently need an appointment or are unable to see their GP during normal GP hours.

Appointments can be made via the practice reception during our usual opening hours. Please note patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation. You will receive a booked appointment and will be seen by a local GP or nurse who will have access to your medical records (once consent is given).

Extended Opening Hours

The surgery offers extended hours appointments (outside of our main opening Hours of 08.00-18.30) at various times and surgeries.  Please ask at reception.

Home Visits

If possible please phone the surgery before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or indeed arrange a hospital attendance. House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery premises.

Chaperones

The Peninsula Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

If you feel you would like a chaperone present at your consultation please inform the Doctor/Nurse who will be more than happy to arrange this for you.

Telephoning for Test Results

Please be aware that all calls incoming and outgoing may be recorded for training and monitoring

If you are phoning for test results, dispensary enquiries, hospital letters and other enquiries please call the surgery after 11.00am, when reception is less busy and the post has usually been received by then.

If your result comes back as abnormal then you may be asked to book an appointment to speak to a clinician. If there are no appointments available on the day of your call, you will be asked to phone back the following morning to book an appointment.‚Äč

 

 

Confidentiality

If you are trying to book an appointment for a sensitive problem it may be more confidential to do so via the telephone as our Care Navigators might have to ask you sensitive and private questions. If you do however have to discuss a sensitive issue at reception please ask to be taken into a private room. 

Transparency Privacy Notice.pdf

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. You can also cancel appointments online via our website but before you are able to use this service you must first register for online access. Please complete the attached form and return to reception.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the surgery list. 

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day, except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Care Navigator

What is a Care Navigator?

Deben Health Group South Primary Care Network (DHG South PCN) is a group of four GP practices on the coastal area of Suffolk who work collaboratively together to enhance healthcare services for its patients.
DHG South PCN has been supported by NHS England (NHSE) and the Ipswich and East Suffolk Commissioning Group (IESCCG). They have supported colleagues from a number of local practices to explore different ways of working that will improve how practices provide services, both directly to patients and “behind the scenes".
DHG South PCN has involved ALL receptionists being trained as Care Navigators to be able to have the right conversations with you, so that they can book you in with the best person to help you.  It also means that GP practices have more information about services outside of the surgery which will be able to help some patients with specific needs, perhaps better than people at the surgery can.
Care Navigation provides patients with a first point of contact which directs them to the most appropriate source of help. Care Navigators ensure our patients are booked with the right person the first time.
Care Navigators are trained and have access to a directory of information about services, in order to help them direct patients to the most appropriate source of help or advice. This may include services in the community as well as within the practice. DHG South PCN are currently using Suffolk InfoLink  www.Suffolk.gov.uk/infolink as our local directory for patients.