IN THE INSTANCE OF A LIFE THREATENING CONDITION i.e. A POSSIBLE HEART ATTACK, SEVERE DIFFICULTY BREATHING, A STROKE, OR A SERIOUS ACCIDENT PLEASE DIAL 999 AND REQUEST AN AMBULANCE.

Please call NHS Out Of Hours service on 111

In the case of urgent need when the practice is closed you can call NHS111 to speak to a triage nurse. 

If you contact NHS 111 you may be given telephone advice, or offered a consultation at the primary care centre or if genuinely unable to travel a visit at home.  

Wellbeing Suffolk Service Freephone 0300 1231781

Samaritans Freephone 116 123

Due to the Coronavirus Pandemic and for the safety of our patients and staff; all face to face appointments will be seen at Orford Surgery and by appointment only.

We encourage all patients to request repeat medications online; see online services, however where necessary paper repeat requests can be posted through the letterbox at Orford. These are picked up daily and taken to Alderton for processing.

Please allow 5 working days for processing.

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via the practice reception during our usual opening hours. Please note patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation. You will receive a booked appointment and will be seen by a local GP or nurse who will have access to your medical records (once consent is given).

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need to:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

It is essential that all staff attend regular training updates for the benefit of patient care.

The surgery will be closed from 13:00 until the following morning on the following dates:

• Thursday 9th July
• Thursday 10th September
• Wednesday 7th October
• Thursday 12th November
• Wednesday 2nd December

All calls will automatically be redirected to NHS 111.